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Quality Assurance

Grievance Escalation & Redressal Mechanism

We are committed to uncompromising academic rigor. Our structured 3-tier resolution framework ensures prompt, fair redressal for any service or quality concern.

Level 1 Escalation

Lead Research Mentor

Direct discussion with your assigned subject-matter advisor regarding technical queries, statistical revisions, or timeline adjustments.


Response SLA: Within 12 Hours
Contact: Direct Project Portal / WhatsApp
Level 2 Escalation

Senior Advisory Ombudsman

Independent audit conducted by an unassigned senior peer reviewer if Level 1 does not meet your technical expectations.


Response SLA: Within 24 Hours
Contact: quality@myphdthesis.co.in
Level 3 Escalation

Executive Management Review

Final arbitral review by the Director of Academic Operations for milestone reassignment, mentor reassignment, or refund processing.


Response SLA: Within 48 Hours
Contact: grievance@myphdthesis.co.in

Submit a Grievance or Quality Inquiry

Our compliance team handles all inquiries with complete confidentiality and priority resolution.